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Hiring a car should feel straightforward. Yet many people come to us after experiencing the opposite: confusing pricing, impersonal service, or stress at the collection desk when they’re already pressed for time. Whether it’s a family weekend away, a replacement vehicle while yours is off the road, or a last-minute work commitment, the reality is simple: when you need a car, you need confidence as well as keys.

At Lanes Car Hire, we’ve spent decades learning that excellent customer service isn’t an “extra” in car hire; it’s what makes the entire experience work.

If you’d like to speak to us directly, call 020 8290 4567 or email carhire@lanesdriving.co.uk, and we’ll be happy to help.

 

Why Customer Service Matters So Much In A Car Hire Service

A car hire service is rarely just about the vehicle. For most customers, it’s tied to a real-life situation: a busy schedule, an unexpected breakdown, or an important journey […]

Family trips can be fun, but they can also feel stressful when you do not have the right car. We see this all the time, especially when parents try to fit luggage, pushchairs, toys, and travel essentials into a car that is simply not built for family life. That is why opting for family car hire in Orpington can take the stress out of travelling and keep everyone safe. From properly securing child seats to ensuring enough room for all your gear, the right hire car transforms your journey.  

In this blog, we will share what makes a family-friendly hire car truly practical, how to choose the right size for your plans, and which options work best for everyday drives, weekend away trips, and extended school holiday journeys.  

Are you looking for spacious, reliable car hire options for your family? At Lanes Car Hire, we offer a range of family-friendly options designed with safety and comfort in mind. With over 45 years of experience serving families across Orpington and the surrounding […]

Owning a car in Bromley used to be the obvious choice, a milestone that signalled independence and convenience. But times have changed. Between skyrocketing insurance premiums, parking nightmares, and vehicles that depreciate faster than you can say "MOT," more locals are questioning whether ownership still makes sense.  The truth is that many Bromley residents are now choosing flexibility over ownership. [...]

Sometimes life throws unexpected plans your way. Whether it's a sudden business meeting, an unexpected family visit, or a spontaneous weekend getaway, sometimes you just need a car and you need it now. In these situations, securing a reliable car quickly is essential. If you're in Bromley and find yourself in this situation, don't worry. [...]

We all know how the UK weather can change in a heartbeat—from sudden summer sunshine to winter frost in the blink of an eye. Choosing the right car to hire for the season can make all the difference to your journey, whether you’re heading out on a weekend getaway, a family road trip, or just [...]

When it comes to hiring a car, one of the most critical yet overlooked decisions is choosing the right car size for rental. Whether you’re planning a weekend getaway, a business trip, or a family holiday, selecting the appropriate vehicle can make or break your journey. From passenger capacity to driving conditions and fuel efficiency, [...]

Whether you're on a road trip, managing a business trip, or need more time with a vehicle, there may come a point when you need to extend your car hire period. While it may sound straightforward, there are several essential factors to consider before making any changes to your rental agreement. In this guide, we’ll [...]

It’s common: a driver collects a car for hire, signs the paperwork quickly, and drives off without giving the vehicle more than a glance. A few days later, they’re facing unexpected charges for damage they didn’t cause because no proper checks were done at the start. This kind of scenario is too easy to fall [...]

It’s 7:15 AM. You’ve landed in Kent for a packed day of meetings. The clock’s ticking, Google Maps is glitching, and the cab you booked? Nowhere in sight. Sound familiar? Business travel is rarely smooth sailing, and the last thing you want is transport hiccups adding stress to your already tight schedule. That’s where having [...]

Travelling is one of life's greatest pleasures, but the way you move from place to place can significantly impact your experience. Whether planning a family holiday, a road trip, or a business journey, car hire offers many advantages. From providing flexible travel options to ensuring stress-free travel, renting a car can make your trip smoother, [...]

Renting a car can be an exciting and convenient way to explore a new destination or get around on holiday. However, the process can be overwhelming if you don't know exactly what to look for. To ensure a smooth and stress-free experience, being prepared and understanding the key aspects of renting a car is essential. [...]

Renting a car in the UK can open up a world of convenience, whether you're planning a road trip, need a temporary vehicle, or just want the freedom to explore at your own pace. But before you hit the road, it’s essential to know the UK car rental requirements. To avoid any surprises, make sure [...]

Hiring a car can be a smart and convenient way to travel, whether for a holiday, a business trip, or a special occasion. However, finding budget car hire that’s both affordable and reliable can be a challenge, especially with fluctuating prices and hidden fees. The good news is there are ways to save money and [...]

When it comes to getting around in Bromley, Kent, many people face the dilemma of renting or buying a car. Both options have advantages, and the decision ultimately depends on your lifestyle, needs, and financial situation. Lanes Car Hire, one of the trusted, reliable and affordable car rental services providers in Bromley, understands that the [...]

When renting a car, many people focus on the vehicle's rental price and the convenience it offers. However, understanding the ins and outs of car hire excess insurance is equally important. This insurance can save you from unexpected financial burdens in the event of an accident or damage to the rental vehicle. In this guide, [...]

Renting a car in the UK is a convenient option for travellers and locals alike. However, it’s important to understand the basic requirements for the same. In this guide, we will walk you through everything you need to know about hiring a car in the UK, including age restrictions, documents required, and helpful tips to [...]

Are you planning for a weekend getaway in the UK? Renting a car can make your trip more convenient and enjoyable. Whether you are going to the countryside, exploring a new city or taking a road trip, rental cars provide flexibility and independence. However, suppose you are still getting familiar with the car hire in [...]

Planning a vacation can be exciting yet challenging. One crucial aspect is transportation. Although rental cars are convenient and flexible, you may have a number of questions regarding the feasibility of it and the overall process. We understand that, and that is why we’ve written this guide to help you! For any queries regarding convenient [...]

Planning a trip can be both exciting and daunting, especially when considering transportation options. Affordable car hire services near you provide a practical solution to this, offering flexibility, convenience, and cost savings. Whether you're embarking on a family holiday, a business trip, or a weekend getaway, choosing the best car hire deals can make all [...]

Planning a trip often involves numerous expenses, and car rental can be one of the more significant costs. However, with the right strategies, you can secure an affordable car hire without compromising on quality. This guide will help you navigate the options available, focusing on practical tips. Our team at Lanes Car Hire is a [...]

Planning a long drive during the weekend? Want to take your friends or family along? Well, then you should consider car hire options near you. This helps you enjoy a newer model, avoid wear on your car, and benefit from inclusive insurance and roadside assistance. And all of this comes at an affordable cost! In [...]

When it comes to exploring the vast wonders of London, there is no match for the convenience and flexibility offered by hiring a car. From seamless travel to the ability to explore hidden gems off the beaten path, a perfectly maintained car suitable for the purpose will only enhance your overall experience. In this blog, [...]

When it comes to travel, few things compare to the liberating sensation of hitting the open road, steering towards adventure, and navigating through landscapes at your own pace. While public transportation and guided tours have their merits, there is a unique charm and unparalleled freedom that come with having your wheels. In this blog post, [...]

For millions of tourists, car rentals have become a more affordable and convenient option to roam around and explore the city the way they want. Similarly, for businesses, car rentals have become a viable option in several ways. But how do you ensure that you’re not paying unnecessary premiums for car rental services? Well, to [...]

Setting off to explore new places and far-away destinations is an exhilarating experience, and nothing enhances the adventure quite like having the freedom to explore at your own pace. Car hires in London provide the ultimate flexibility, allowing you to get out of the city quickly and weave through the picturesque surroundings of the verdant [...]

The UK's landscape has witnessed a surge in the popularity of weekend getaways, marking a profound shift in how individuals seek respite from their daily lives. These brief yet revitalising breaks offer a chance to unwind, recharge, and rediscover the hidden treasures nestled within the country's diverse regions. As people increasingly recognise the significance of [...]